Privacy Policy

InnSync Solutions ("we", "our", "us") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and safeguard personal data through our online platform and related services in compliance with the General Data Protection Regulation (GDPR) and applicable privacy laws.

Information We Collect

We collect personal information you provide when using our services, including:

• Contact details such as name, email address, phone number, and postal address;
• Business information related to hospitality properties and operations;
• Login credentials and authentication data for accessing our software;
• Usage data including IP addresses, browser type, and interaction logs with our platform;
• Payment information necessary for billing and invoicing;
• Support inquiries and correspondence you send to us.

How We Use Your Information

We use your personal data to:

• Provide, maintain, and improve our hospitality technology products and services;
• Process transactions and manage billing and payments;
• Communicate important updates, technical support, and training related to our software;
• Personalize your experience and enhance customer relationship management;
• Comply with legal obligations and protect against fraud or unauthorized activities;
• Analyze usage to optimize our platform’s performance and security.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of a contract: to provide the services you have requested;
• Legitimate interests: to maintain and improve our platform and protect our business;
• Consent: where you have given explicit permission for specific uses;
• Compliance with legal obligations imposed on us.

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Authorized third-party service providers who assist with hosting, payment processing, analytics, and customer support, under strict confidentiality agreements;
• Law enforcement or regulatory authorities if required by law or to protect our rights and safety;
• Affiliates or subsidiaries, where relevant, to deliver integrated software and support services.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. Our security practices are continually reviewed and updated in line with industry standards.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, or as required by law. When data is no longer needed, we will securely delete or anonymize it.

Your Rights Under GDPR

If you are located in the European Economic Area, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you;
• Rectification: Correct any inaccurate or incomplete information;
• Erasure: Request deletion of your data in certain circumstances;
• Restriction: Limit how we process your data in specific situations;
• Data Portability: Receive your data in a structured, machine-readable format;
• Objection: Object to processing based on legitimate interests or direct marketing;
• Withdraw Consent: Withdraw any consent you have given at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at our postal address below.

Cookies and Tracking Technologies

Our online platform uses cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and support security. You can control cookie preferences through your browser settings. For detailed information, please refer to our Cookie Policy available on our platform.

International Data Transfers

As a company based in the United States, personal data collected may be transferred and processed in the U.S. or other countries. We ensure appropriate safeguards such as standard contractual clauses to protect your information when transferred internationally in accordance with GDPR requirements.

Children’s Privacy

Our services are intended for professional use in the hospitality industry and are not directed to children under the age of 16. We do not knowingly collect personal data from children.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We encourage you to review it regularly for any updates.

Contact Information

If you have questions or concerns about this privacy policy or your personal data, please contact us at: